In this privacy statement, ProtoHIT provides you with information about how we collect and use personally identifiable data from you, an individual person and website visitor, through ProtoHIT’s publicly accessible website, as well as private websites once you purchase ProtoHIT’s application services.
Information Collected
ProtoHIT uses common Internet technologies, such as cookies, to keep track of interactions with individuals on our publicly accessible website (passively tracked data). In some instances, we use cookies to collect information in connection with future visits from that website, to recognize you as a previous visitor, or to track your activity on our site. You do not need to have cookies turned on to visit our site. You can refuse cookies by turning them off on your browser.
When you request additional information, register on ProtoHIT’s website or subscribe to a mailing list, we usually ask you to provide basic contact information, which you do not need to provide (actively submitted data).
Unless you also actively submit personal information such as your name or address, passively tracked data does not typically allow us to identify you personally.
When you purchase ProtoHIT’s application services, the Company will ask you to provide billing information. The Company will also ask for administrative information to set up your private ProtoHIT website. When you fill out trouble tickets for support, you may be asked to provide detailed information about your use of the application in order to help us provide a resolution to the problem.
Use of Information
ProtoHIT uses passively tracked data to improve the quality of our publicly accessible website and the information we provide. This helps us improve our website, better understand the preferences of our site visitors, identify server problems and compile aggregated statistics about site usage.
We collect actively submitted data primarily for two purposes: First, to provide information to you that you requested; and second, for purposes of contacting you to further discuss your interest in our company and our application services we provide. You can opt out of receiving ongoing marketing emails at any time.
ProtoHIT does not share, sell, rent, or trade personally identifiable information with third parties for their promotional purposes. We may share information with trusted business partners, such as system integrators, distributors, and referral partners. We engage agents and service providers who process data only on our behalf and for our purposes under confidentiality agreements. We may share your information as required by law or in the interest of protecting or exercising our or others’ legal rights. We may share or transfer your information in connection with a prospective or actual sale, merger, transfer or other reorganization of all or parts of our business. Also, we reserve the right to fully use and disclose any information that is not in personally identifiable form (such as statistics and survey results that do not identify you individually by name).
Customer Data
Customers of ProtoHIT may electronically submit data or information to our application services to a private website that only they can access. ProtoHIT will not review, share, distribute, or reference any such customer data except for the sole purpose of providing the application service, preventing or addressing service or technical problems, at a customer’s request in connection with customer support matters, or as may be required by law.
ProtoHIT takes reasonable steps to protect our customer’s personal information from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. We provide robust access controls to each customer’s private website, which has its own dedicated virtual server and database that are separate and distinct from all other customers, and which runs on a real-time encrypting file system with a private encryption key that is required to access the data.
Effective Date, Amendments
This statement is effective as of January 1, 2011. We reserve the right to change, modify, add or remove portions of this statement from time to time and in our sole discretion, but will alert you that changes have been made by indicating on the statement the date it was last updated. When you visit the site, you are accepting the current version of this statement as posted on the site at that time. We recommend that users revisit this statement on occasion to learn of any changes.
Contact Us
Please feel free to contact us with any comments, questions, complaints or suggestions you might have regarding the information practices described in this statement. You may send us an e-mail at support@protohit.com or write to us: ProtoHIT Inc., 4801 Lang Ave. NE, Suite 110, Albuquerque, NM 87109, telephone: 505-798-2666.